Built for IT. Not for Sales.

Finally a support ticket system, that doesn't try to be a CRM and a project management tool as well. Customer support for service providers. Purposely built with professionals in mind.

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Screenshot of rescaled Ticket's Dashboard View

Built For Support Professionals

Powerful Features. Zero Bloat.

Screenshot showing the one-time password sharing functionality

Security

One-Time-Secrets

Share passwords, API keys, certificates and other secrets with your clients without exposing them. After retrieving a secret it's burned and securely deleted while leaving a transparent audit trail on who retrieved it and when.

Screenshot showing highlighted search results featuring the full text search functionality

Performance

Full-Text Search

Allow your customers and your support agents to search through thousands of tickets and messages in sub-second speed with the integrated full-text search powered by Typesense®.

Screenshot showing highlighted search results featuring the full text search functionality

Customizable

Notification System

Configure upon which events you want to receive which kind of notification. Receive emails, push notifications to your phone and even phone calls when tickets get escalated.

Screenshot showing tracked time on a ticket highlighting the billing and reporting functionality

Accounting & Reporting

Track Billable Hours

Support agents can track the time spent on tickets. Your billing department can easily generate monthly reports to invoice your customers with all the relevant details.

Screenshot showing the WYSIWYG editor capabilities of the software

Usability

WYSIWYG Editor

Agents and clients compose their ticket messages in an easy-to-use WYSIWYG editor. The editor supports formatting, hyperlinks, attachments as well as one-time-secrets.

Discover The Difference

Your personal demo is just a few clicks away. No need to talk to a human upfront. You can discover our platform and all its features at your own pace.

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Feature Highlights

Built for Service Providers

When we designed our ticket system, we collaborated with service providers to find out what they really need. You'll notice the difference.

Screenshot showing the one-time password sharing functionality
Audit Logging.
Everything a client or an agent does is fully audit logged. Explore an activity timeline for each ticket that exactly shows how it ended up in its current state.
Multi-Organisation.
Create organisations to separate your clients into different cohorts. Each client can only work on their own organisation's tickets.
Dashboard.
Explore recent activity, unanswered tickets and follow along tickets you're participating in. Everything from a single pane of glass right after you logged in.
Single-Sign-On.
Connect your existing OpenID Connect or SAML 2.0 identity provider to allow agents and clients to securely sign in to your ticket system with a single click.
Ticket Templates.
Create ticket templates so clients always provide all requested information and thereby reducing the wait time until the agent can start to work on a request.
Multi Language.
Full internationalization support for offering multiple languages to clients and support agents. UI and notifications are both fully localized.
Permissions.
Decide which client can see and work on which tickets. Organisations can invite third-party contractors that only have access to their own tickets.
SLA.
Time-To-First-Response (TTFR) and Time-To-Resolution (TTR) are both automatically calculated and displayed in the ticket details to monitor your SLAs.
High Availability.
Our cloud-based hosting offers high availability and SLAs guaranteeing a yearly uptime of 99.9%. Your platform is always available, even if your own systems are not.

Get In Touch

We're happily offering you a demo call covering all feature highlights. Let's talk about your use case together.